Admin Officer

Job Description

For a local government authority based in Wakefield we are currently looking for an Administration Officer to provide first line contact with users of the Integrated Care Service, co-ordinating information and resources to ensure the delivery of a high quality timely community equipment and wheelchair service.

The role involves:

• To provide full clerical support to ensure systems are maintained in the delivery of the Service Level Agreements between NHS and the client
• To plan routes and schedule routine deliveries and collections and facilitate emergency response for equipment ensuring the customer receives equipment to meet KPI standards.
• To deal with requests which are demanding due to their sensitive nature and involve emotional effort.
• To use specialist knowledge to pick assemble and issue equipment for counter collections. Also to receive and handle equipment which has been used and contaminated and is of varying weights and sizes in a safe manner
• To undertake specified duties including, clinical records, maintenance of stock control, stock security, responsibility for purchase of medical and community equipment, management of satellite stores and specialist medical equipment e.g. syringe drivers
• To maintain and validate service user and equipment information, producing accurate data and information to measure performance and inform the development of the service
• To carry out general office duties on a day to day basis to facilitate the effective and timely delivery of the service

Please apply if you:

• Have NVQ 2 or equivalent in office administration
• Have a recent IT qualification or working towards e.g. ECDL, Clait or Microsoft Office Academy
• Have GCSE Math and English or equivalent
• Have knowledge of Disability and Home Nursing Equipment but at least experience with the impact of disabilities on people’s lives including empathetic dealing with service users queries and complaints
• Have an understanding of Data protection and client confidentiality
• Have knowledge of Health and Safety ensuring safety of self and others
• Have recent experience of working in an office environment
• Have experience of using patient records systems
• Are able to lift heavy and awkward shaped items from stores for collection by Health Care Professionals

Please be aware that you will be required to participate in a flexible working system which may include weekend working on a rota basis, assisting the drivers in the emergency delivery of hospital beds and the picking and issuing of equipment from stores. There will be a requirement to assist with reception cover during times when the receptionists are absent.

Ref: RA-WA-004 | Published: 27th Feb 2018