Job Description

For our London based client we are currently looking for an experienced Rent Service Officer to start asap.

The role involves:

To work within a busy Rent Service Team.
To aim to maximise rent and arrears collection by effectively managing a designated ‘patch’ of residential and non-residential accounts.
To ensure the strict adherence of the pre court action protocol at all times.
To meet collection targets.
To respond to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies.
To seek out “good practice” for arrears recovery that can be implemented within the team.

Please apply if you have:

Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate.
The ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times.
The ability to work under pressure to meet all deadlines.
Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation.
Experience of managing rent arrears cases.
Computer literacy.
An advanced ability to use Northgate and other office software packages.
Excellent written and verbal communication skills.
The willingness and flexibility to work effectively as part of a team to meet deadlines and provide cover whenever required.
Experience working in collections, customer services or estate management, ideally in a public sector social housing position.

Rent Service Officer