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Rent Service Officer

Job Title Rent Service Officer
Contract Type Contract
Contract Duration
Location London
Salary £12.00 - £14.00 per hour
Job Published over 2 years ago
Contact Name Tabea
Contact Email

Job Description

For our London based client we are currently looking for an experienced Rent Service Officer to start asap.

The role involves:
  • To work within a busy Rent Service Team. 
  • To aim to maximise rent and arrears collection by effectively managing a designated ‘patch’ of residential and non-residential accounts.
  • To ensure the strict adherence of the pre court action protocol at all times. 
  • To meet collection targets.
  • To respond to the needs of vulnerable residents by providing advice and making the appropriate referrals to support agencies. 
  • To seek out “good practice” for arrears recovery that can be implemented within the team. 
Please apply if you have:
  • Knowledge and understanding of the legal aspects of housing management, rent arrears collection methods and Northgate.
  • The ability to deal effectively with difficult customers both on the phone and face to face, remaining calm and professional at all times. 
  • The ability to work under pressure to meet all deadlines. 
  • Experience of dealing sensitively and effectively with all sections of the community within a customer focused organisation. 
  • Experience of managing rent arrears cases. 
  • Computer literacy.
  • An advanced ability to use Northgate and other office software packages.
  • Excellent written and verbal communication skills.
  • The willingness and flexibility to work effectively as part of a team to meet deadlines and provide cover whenever required. 
  • Experience working in collections, customer services or estate management, ideally in a public sector social housing position.

Ref: RA-CA336 | Published: 23th Jan 2019